Hello, I placed order #10481 for the Ridgeline daypack and a 32 oz bottle. My banking app shows a pending charge of $203.13, but the confirmation email says the order is unpaid. Was I charged or not? Grace Kim
Orders
Billing
Marcus Feeney
12:49 PM
Open balances
Hi John, These orders still carry a balance: #10481 Grace Kim: $203.13
#10477 Noah Patel: $368.10
#10473 Amara Nwosu: $240.67
#10467 Priya Raman: $261.16 The full breakdown is attached. Should I send reminders, or would you rather reach out yourself? Marcus
Billing
Team
Kelley Schimmel
2
11:49 AM
New down jacket photos
These look great. Let us use the Spruce shot as the hero image for the fall launch.
Team
Owen Price
9:49 AM
Ultralight Hammocks back in stock
Hi John, Good news: the Ultralight Hammock in Forest is back in stock, and your standing order of 12 ships Monday. Owen Price
Driftless Hammock Co.
Suppliers
Daniel Okafor
2
8:49 AM
Fuel canisters for the camp stove
Hi Daniel, It takes any standard threaded isobutane canister, the kind most outdoor shops carry. We only sell them in store, since carriers will not ship fuel. Enjoy the stove! John
Orders
Ledgerline Payments
6:49 AM
Your payout is on its way
A payout of $2,373.10 is on its way to your linked bank account. It covers card payments captured over the past week and should arrive within two business days. Ledgerline Payments
Billing
Lucas Weber
2
Oct 5
Confirming your order #10479
Hi John, Yes, that was me, and the address is correct. I need the tent and the hammock for a trip to the Dolomites at the end of the month, so please let me know if you need anything else. Best,
Lucas
Orders
Janis Considine
3
Oct 5
Rain shell sizing
Done. The note is live on the product page, and I added it to our support macros too.
Team
Ingrid Solberg
2
Oct 5
Hold on order #10479
Thanks, Ingrid. I just emailed him to confirm, and I will release the hold once he replies.
Orders
Team
Hannah Berg
3
Oct 5
Trekking poles missing from my package
That works, thanks. My trip is not until next month, so no rush.
Orders
Mia Thompson
4
Oct 5
Exchange for a medium rain shell
Hi Mia, Your return just arrived, and the medium is on its way. You will get a tracking email shortly. John
Orders
Noah Patel
3
Oct 5
Invoice for the club order balance
Got it, forwarded to our treasurer. Thanks for the quick turnaround!
Orders
Billing
Mateo Silva
Oct 5
Update on order #10469?
Hi, I ordered two Ultralight Hammocks last week and have not received a shipping email yet. Is there an update? We are hoping to use them on a trip next weekend. Mateo Silva
Orders
Rachel Moore
2
Oct 5
Restock: Carbon Trekking Poles
Hi John, All 24 pairs shipped today by freight. The packing list is attached, and they should reach Portland within five business days. Rachel Moore
Summit Trail Supply
Suppliers
Amara Nwosu
2
Oct 3
Card keeps getting declined
Hi Amara, Sorry for the trouble. The declines came back from the card issuer, so our checkout never saw a reason. I have sent a secure payment link to this address, and it also accepts PayPal if you would rather skip the card. We are holding order #10473 in the meantime, so your items stay reserved. John
Orders
Billing
Ledgerline Payments
Oct 3
Payment declined for order #10473
Three payment attempts for order #10473 were declined by the card issuer. Amount: $240.67
Customer: Amara Nwosu (amara.nwosu@example.com) Repeated declines on different cards can be a sign of card testing. Review the order before you capture payment or ship. Ledgerline Payments
Billing
Chloé Dubois
2
Oct 1
Duties on my jacket delivery
Hi Chloé, Yes, international orders ship with duties due on delivery, and the carrier collects them on behalf of Canadian customs. I am sorry it was not clearer at checkout. We are adding a note to the cart for international orders so it does not catch anyone else off guard. John
Orders
Billing
Nadia Farouk
3
Oct 1
Fall launch plan
Makes sense. I excluded the jackets and scheduled the launch email for the first Monday of the month.
Team
DHL Express
Sep 30
Shipment 4207010468 held at customs
Your shipment is being held at customs in Canada. Waybill: 4207010468
Receiver: Chloé Dubois, Montreal, QC H2T 1S1 Import duties and taxes must be paid by the receiver before delivery. We have contacted the receiver with payment instructions. No action is required from the shipper. DHL Express
Orders
Front Range Guides
5
Sep 18
Outfitting our guide team
Hi John, Everything arrived, and the labeled boxes made handing out the kits easy. The team is thrilled. We will be in touch about fall gear. Erin