Notes
Quick notes, checklists and reminders for your day to day work.
Pinned
Q4 operations priorities
Lock the Sales tax engine rollout date with Revenue
Sign off on the Localization: EU launch budget
Hire a second support lead before peak season
+3 more
Meetings
Weekly sync with Gloria
Weekly sync with Gloria
Harbor Mobile App v2.4 is on track for the store review. Offline banner states still need a copy pass from Mei. Gloria wants a decision on the tablet layouts by Friday so the Mobile team can plan the next sprint.
Oct 8
Meetings
Follow-up
Holiday shipping cutoffs
Standard ground: December 16. Expedited: December 19. Express: December 21. Post the dates on the storefront banner and add them to the Lifecycle email program sends.
Oct 11
Others
Call the 3PL about the damaged pallet from order #10479.
Follow-up
Packing list: Cascades trip
Packable Rain Shell
Headlamp 400 and spare batteries
Titanium Camp Stove
+2 more
Personal
Bundle idea: Enamel Camp Mug Set plus Camp Cookset at 15% off for first time campers. Could run it with the Workspace templates launch email.
Ideas
Front Range Guides wholesale order
They want 40 Trailhead 2P Tents and 60 Ridgeline 28L Daypacks before their spring guide training. Ask Amara for net 30 terms and confirm the freight quote with the 3PL.
Oct 7
Follow-up
Peak season staffing
Post seasonal roles for the warehouse
Confirm overtime budget with finance
Draft the support rotation for December
+4 more
Oct 4
Meetings
Down jacket returns
Returns on the Alpine Down Jacket are up again, mostly size swaps. Pull the reasons from the last 90 days and check whether the size chart on the product page matches the new factory spec.
Research
New support lead
Ray recommended a candidate from his last team. Intro call is set, headshot and bio go to Kelley for the team page once the offer is signed.
Follow-up
Customer call: Maya Chen
Long time customer, asked about repair options for her daypack strap. She would buy a repair kit if we sold one. Worth a look for the Ridgeline line next year.
Ideas
Research
Team offsite
Team offsite
Amara pitched a two day offsite at the lodge near Mount Hood in March. Budget is approved, dates still open.
Oct 20
Meetings
Personal
Vendor scorecard
Score suppliers on on time delivery, defect rate and response time every quarter. Hugo can pull the delivery data from the order history. Start with the three biggest suppliers and share the first draft at the ops review.
Research
Book recommendations
The Goal by Eliyahu Goldratt
An Elegant Puzzle by Will Larson
Let My People Go Surfing by Yvon Chouinard
Personal
Partner portal with Lowell
Partner portal with Lowell
Let wholesale partners like Front Range Guides reorder from past orders, download invoices and see stock levels for their usual items. Lowell will check what the Public API v3 already covers.
Ideas